FAQ's

The most popular Frequently Asked Questions

 

Synergy Residential

What is the operating frequency of my garage door opener?


If you own a Synergy 260, 270, 280, 360, 370, 380, an M55 or a Solo operator, the operating frequency is 315MHz.




Is my garage door operator HomeLink Compatible?


Yes, All Synergy 200 and 300 Collection garage door operators are HomeLink compatible as are all M55 and Solo systems.




What model is my garage door opener?


The garage door operator model is printed on the back cover of the operator housing. Please use EXTREME CAUTION when using a ladder.




Where can I find the serial number of my garage door opener?


Your Synergy garage door opener serial number is required to submit your warranty registration. The serial number is located behind the plastic light cover. To locate yours, follow the directions for the product(s) you own below.

Marantec Synergy 360, 370 & 380
1. Face the Marantec opener where you see the LCD screen.
2. Remove the light cover on your right side.
3. The serial number is below the square bar code
4. The serial number may have an R0 in front of the numbers
and may look like these:

360 serial number starts with 119502 XXXX
370 serial number starts with 103145 XXXX or 104994 XXXXX
380 serial number starts with 103146 XXXX


Marantec Synergy 260, 270, 280, M55, Solo
1. Remove the light cover.
2. The serial number is below the square bar code
3. The serial number may have an R0 in front of the numbers and may look like these:

260 serial number starts with 103155 XXXX
270 serial number starts with 103156 XXXX
280 serial number starts with 119500 XXXX
Find your Synergy Serial Number Instructions.




Why can I not operate my garage door opener using my remote control?


SENARIO 1: The batteries may be depleted. If your Marantec remote control is over a year old, we recommend that you change the battery (CR2032, 3 Volt). SCENARIO 2: Your Marantec garage door operator may be in Vacation Lock Mode. To determine if it is, look at the wall control station inside your garage. Is the big button on the wall control station blinking? If so, press and hold the button with the lock symbol for 3 seconds. The big button is showing a steady red light and your operator is out of Vacation Lock Mode. Your remote will now activate the garage door operator. SCENARIO 3: OUTSIDE Interference may be blocking the signal of your Marantec remote control. Interferences in the area or in your home can be caused by many factors and can be difficult to diagnose the source. Any new electrical appliances in the garage, some CFL or other new style light bulbs, old radios, remote controlled toys, fiber optic providers, landscape lighting and irrigation systems and some new vehicle tire gauge sensors are among the many causes. Are you living close to a military installation? If so, please contact your garage door installer and ask for an alternative operating frequency for your Marantec system. Please note that outside interferences are not covered by your product warranty. SCENARIO 4: Last please check the modular receiver. This is on top of the motor and it has a light grey antenna wire coming out of it. Try to unsnap it and then snap it back in. It may have wiggled loose, got dirty and needs to have the contacts cleaned, or got hit by a power surge and that is why the transmitter is no longer operating the door. Once you do this you may need to go through the steps of programming the motor or possibly need to replace the modular receiver. SCENARIO 5: Reprogram the power head to the Marantec remote transmitter.




Why can't I close my garage door?


SCENARIO 1:

Please check for any obstruction blocking the photo eye system. Remove the obstruction and the operator will close the garage door.

SCENARIO 2:

Please check if the photo eyes are aligned correctly. You can tell proper alignment by looking at the red and green LED lights on the outside of the photo eyes. If both are lit, the system is aligned correctly. If the red LED is blinking, the system is out of alignment. The bring the photo eye system back into alignment, gently bend the photo eye brackets inward or outward so the photo eyes are at a 90-degree angle to the door opening.

SCENARIO 3:

Your photo eye system is not connected properly. You can tell an interrupted connection by looking at the LEDs on the outside of the photo eyes. If the LEDs are not lit, the photo eyes lost their connection with the garage door operator. Check the wiring terminal on the garage door opener and ensure that the white photo eye wire is connected to terminal 1 and the striped wire is connected to terminal 2.

SCENARIO 4:

If the wiring for the photo eye sensors was run behind the drywall (prewire in newly built homes), sometimes you have a compromise that can occur at any time, that you cannot see. To test, run new wire on the outside of the drywall (22 gauge solid not stranded).

Please use EXTREME CAUTION when using a ladder.

Sometimes you can override the sensors by holding the wall station button with constant pressure to close the door. This will only work for a while as the photo eyes are UL regulated and must operate correctly for safety purposes.

If the problem persists, please contact your garage door installer for further assistance.




Can I add additional LED lighting to my Synergy garage door opener?


Yes. Marantec offers LED extension kits for both Synergy 200 and 300 Collection models manufacturered before July, 2020. All Synergy 200 and 300 models manufacturered after July, 2020 will have the maximum number of LED lighting strips already installed. For Synergy 200 Collection models:

  1. Disconnect the operator from the power supply.
  2. Remove the lens cover and set it aside.
  3. Carfully pull out the pre-installed LED cluster
  4. On the back of the pre-installed cluster, you will find small prongs. Connect the black wire you received with the new LED cluster to the pre-installed cluster.
  5. Connect the black wire to the new LED cluster
  6. After connecting both clusters, snap the clusters side by side into the housing
  7. Re-attach the lamp cover
  8. Re-connect the power cord.
The installation process is now complete. Push the light button on the wall control station or activate the Operator to verify lighting performance. Please use EXTREME CAUTION when using a ladder. For Synergy 300 Collection models:
  1. Disconnect the operator from the power supply.
  2. Remove the lens covers and set them aside.
  3. On either side of the pre-installed LED strips, you will find small prongs. Connect one black wire you received with the new LED strips. Either side is fine.
  4. After connecting both strips, snap the new LED strip into the plastic holders on each end of the light compartment.
  5. Repeat the same process on the opposte side of the operator.
  6. Re-attach the lamp covers.
  7. Re-connect the power cord.
The installation process is now complete. Push the light button on the wall control station or activate the Operator to verify lighting performance. Please use EXTREME CAUTION when using a ladder.




How can I program the lighting duration on my Synergy Series opener?


  1. Press and and hold the "P" button for 11 seconds. (the LCD display will count to 10 - release after it reaches 10)
  2. You will see an arc of numbers with the numbers 1 and 2 showing a line above them.
  3. Press and release the "+" button until the line is over number 5.
  4. Press and release the "P" button once.
  5. Press and release either the "+" or "-" button until the line is under number 4
  6. Press and release the "P" button once.
  7. The number on the screen will blink. Press and release the "+" or "-" button to adjust the desired lighting duration.
  8. Setting 2 equals 2 seconds and is the minimum. 255 seconds is the maximum.
  9. Press and release the "P" button once.
  10. Press and hold the "P" button for 5 seconds to exit the programming mode.
Cycle the operator to verify the desired lighting duration. Please use EXTREME CAUTION when using a ladder.




After replacing a Synergy 200 control box, does it matter which connection I use for the lighting system? (NOTE: Only for professional technicians)


Synergy 200 Collection operators are equipped with 2 lighting connections. Either one can be used. Refer to the wiring diagram provided with the replacement control box for terminal location details.




Can I increase the speed on all Synergy garage door opener models?


No. Only Synergy 360 and Synergy 370 allow for faster operating speeds.




How can I adjust the open speed of my Synergy garage door opener?


  1. Press and and hold the "P" button for 11 seconds. (the LCD display will count to 10 - release after it reaches 10)
  2. You will see an arc of numbers with the numbers 1 and 2 showing a line above them.
  3. Press and release the "+" button until the line is over number 6.
  4. Press and release the "P" button once.
  5. Press and release the "+" or the "-" button until the line is under number 1.
  6. Press and release the "P" button once.
  7. Press and release the "P" button once.
  8. Press and hold the "P" button for 5 seconds to exit the programming mode.
Cycle the operator to verify the desired speed setting. Please use EXTREME CAUTION when using a ladder.




How can I adjust the close speed of my Synergy garage door opener?


  1. Press and and hold the "P" button for 11 seconds. (the LCD display will count to 10 - release after it reaches 10)
  2. You will see an arc of numbers with the numbers 1 and 2 showing a line above them.
  3. Press and release the "+" button until the line is over number 6.
  4. Press and release the "P" button once.
  5. Press and release the "+" or the "-" button until the line is under number 4.
  6. Press and release the "P" button once.
  7. fastest speed. Press and release the "-" button to decrease the speed with setting 1 being the slowest speed.
  8. Press and release the "P" button once.
  9. Press and hold the "P" button for 5 seconds to exit the programming mode.
Cycle the operator to verify the desired speed setting. Please use EXTREME CAUTION when using a ladder.




How can I do a hard reset my Synergy garage door opener?


Press and hold the "+", "-" and "P" buttons simultaneously for 21 seconds. Watch the video for details.




After Losing Power, the unit will not go down all the way.


Cycle through three times




When replacing photo eyes, must I run new wiring?


When you replace photo eye sensors, we recommend that you use the soldered wires that come connected. The reason is, there may be crimped wire from a staple or a compromise with the wiring behind the drywall that is undetectable. Therefore, we recommend you replace the eyes AND wires at the same time.

If you choose to splice into the existing wires, please keep in mind the possible compromise.




Can the Wireless Keyless Entry be programmed without a remote control?


No, you must have a working remote control to program the Wireless Keyless Entry.





M-Line EOS series

What is the operating frequency of my garage door opener?


If you own a Marantec EOS M4500e, M4700e, or M4900e, the operating frequency is 315 MHz. If you own a Marantec M4500, M4700 or Q-Line, the operating frequency will vary. Your Marantec unit is a German design where the codes are digital inside the remote not in the power head. Other brands or universal remotes will not work with the Marantec system. You want to make sure you order the remote that goes with your unit. Our current frequency is 315MHz, but your unit may be older and might not be the current frequency. If you have a working remote, look on the back for the MHz imprint. You can also refer to your original manual on the accessories page to find listings of remotes that go with your unit. If you do not have the original, you can check the modular receiver to find the frequency (MHz). You will need a ladder and a flashlight. Please use EXTREME CAUTION when using a ladder. This is on top of the motor and it has a light grey antenna wire coming out of it. It will list the MHz number on it. However, if it is not the 315 MHz or if the antenna wire goes into a hole of the powerhead, then it is an older frequency and would need an external receiver. If you find the manufacture date on the power head of 2004 or newer, then it is the 315MHz frequency.




Is my garage door opener HomeLink Compatible?


Yes, Marantec EOS M4500e, M4700e and M4900e garage door operators are HomeLink compatible. However, if you own a Marantec M4500, M4700 or Q-Line operator you must check to make sure it is the 315MHz or 390MHz frequency in order to be HomeLink compatible. If you have an older unit that is 433 or 40MHz, you will need to add a Marantec External Receiver, part number 123172. Ordering information for the Marantec External Receiver.




What model is my garage door opener?


The garage door operator model is printed on top of the operator housing. Please use EXTREME CAUTION when using a ladder.




Where can I find the serial number of my M-Line and EOS series garage door opener?


For Marantec EOS M4500e, M4700e and M4900e garage door openers: Facing the back of the garage door operator, the serial number can be found the right side of the chassis. Usually, a bar code number. Please use EXTREME CAUTION when using a ladder.

For Marantec M4500, M4700 or Q-Line openers:

The serial number will be located up high on the side of the power head at the ceiling. It will usually be on a white sticker, it will say "Serial #", and typically 7-10 digits with no letters.




How can I adjust the travel limits of my M-Line and EOS garage door opener?


Please start the programming adjustment with the garage door connected and in the closed position. NOTE: Please use EXTREME CAUTION when using a ladder. For Marantec EOS M4500e, M4700e and M4900e garage door openers:

  1. Press and hold the "P" button for 3 seconds. The numbers 8-1-2 LED will begin to blink.
  2. Press and hold the "+" button and open the door to the desired position. NOTE: you can fine tune the open position by pressing and releasing the "+" or "-" button.
  3. Press and release the "P" button once. The numbers 4-5-6 LEDs will blink.
  4. Press and hold the "-" button and close the door to the desired position. NOTE: do not drive the door into the ground. Use the "+" of"-" buttons to fine tune the close travel limit.
  5. Press and release the "P" button twice. Number 8 LED is now on.
IMPORTANT: Cycle the door up and down twice to allow the operator to learn the new travel limits.

For Marantec M-Line M4500 and M4700 openers:

  1. Press and hold the "P" button until all the lights are lit and just the number 2 LED is blinking.
  2. Press and hold the "+" button and open the door to the desired position. NOTE: you can fine tune the open position by pressing and releasing the "+" or "-" button.
  3. Press and release the "P" button once. The number 4 LED is blinking.
  4. Press and hold the "-" button and close the door to the desired position. NOTE: do not drive the door into the ground. Use the "+" of"-" buttons to fine tune the close travel limit.
  5. Press and release the "P" button once. The numbers 2 and 6 LED will blink. Press the “+” once and the numbers displayed represent the up force. The more LEDs that are lit, the higher the force limit. Normal setting is 4-5. Adjust using the “+” or “-“ one increment at a time. The force should be set as low as possible to operate the door without stopping during travel.
  6. Press and release the "P" button once. The numbers 4 and 6 LED will blink. Press the “+” once and the numbers displayed represent the down force. The more LEDs that are lit, the higher the force limit. Normal setting is 4-5. Adjust using the “+” or “-“ one increment at a time. The force should be set as low as possible to operate the door without stopping during travel.
  7. Press and release the "P" button twice. Number 8 LED is now on.

IMPORTANT: Cycle the door up and down twice to allow the operator to learn the new travel limits.

For Q-Line openers:

  1. Press and hold the "P" button until all the lights are lit and just the number 1 LED is blinking.
  2. Press and hold the "+" button and open the door to the desired position. NOTE: you can fine tune the open position by pressing and releasing the "+" or "-" button.
  3. Press and release the "P" button once. The number 2 LED is blinking.
  4. Press and hold the "-" button and close the door to the desired position. NOTE: do not drive the door into the ground. Use the "+" of"-" buttons to fine tune the close travel limit.
  5. Press and release the "P" button twice. Number 4 LED is now on.

IMPORTANT: Cycle the door up and down twice to allow the operator to learn the new travel limits.




Why can I not operate my garage door opener using my remote control?


SENARIO 1: The batteries may be depleted. If your Marantec remote control is over a year old, we recommend that you change the battery (CR2032, 3 Volt). SCENARIO 2: Your Marantec garage door operator may be in Vacation Lock Mode. To determine if it is, look at the wall control station inside your garage. Is the big button on the wall control station blinking? If so, press and hold the button with the lock symbol for 3 seconds. The big button is showing a steady red light and your operator is out of Vacation Lock Mode. Your remote will now activate the garage door operator. SCENARIO 3: OUTSIDE Interference may be blocking the signal of your Marantec remote control. Interferences in the area or in your home can be caused by many factors and can be difficult to diagnose the source. Any new electrical appliances in the garage, some CFL or other new style light bulbs, old radios, remote controlled toys, fiber optic providers, landscape lighting and irrigation systems and some new vehicle tire gauge sensors are among the many causes. Are you living close to a military installation? If so, please contact your garage door installer and ask for an alternative operating frequency for your Marantec system. Please note that outside interferences are not covered by your product warranty. SCENARIO 4: Last please check the modular receiver. This is on top of the motor and it has a light grey antenna wire coming out of it. Try to unsnap it and then snap it back in. It may have wiggled loose, got dirty and needs to have the contacts cleaned, or got hit by a power surge and that is why the transmitter is no longer operating the door. Once you do this you may need to go through the steps of programming the motor or possibly need to replace the modular receiver. SCENARIO 5: Reprogram the power head to the Marantec remote transmitter.




Why can't I close my garage door?


SCENARIO 1:

Please check for any obstruction blocking the photo eye system. Remove the obstruction and the operator will close the garage door.

SCENARIO 2:

Please check if the photo eyes are aligned correctly. You can tell proper alignment by looking at the red and green LED lights on the outside of the photo eyes. If both are lit, the system is aligned correctly. If the red LED is blinking, the system is out of alignment. The bring the photo eye system back into alignment, gently bend the photo eye brackets inward or outward so the photo eyes are at a 90-degree angle to the door opening.

SCENARIO 3:

Your photo eye system is not connected properly. You can tell an interrupted connection by looking at the LEDs on the outside of the photo eyes. If the LEDs are not lit, the photo eyes lost their connection with the garage door operator. Check the wiring terminal on the garage door opener and ensure that the white photo eye wire is connected to terminal 1 and the striped wire is connected to terminal 2.

SCENARIO 4:

If the wiring for the photo eye sensors was run behind the drywall (prewire in newly built homes), sometimes you have a compromise that can occur at any time, that you cannot see. To test, run new wire on the outside of the drywall (22 gauge solid not stranded).

Please use EXTREME CAUTION when using a ladder.

Sometimes you can override the sensors by holding the wall station button with constant pressure to close the door. This will only work for a while as the photo eyes are UL regulated and must operate correctly for safety purposes.

If the problem persists, please contact your garage door installer for further assistance.




How can I reduce the lighting duration on my garage door opener? (Available on EOS units only)


  1. Press and hold the "P" button for 12 seconds
  2. The #2 LED is on
  3. Press and release the "+" until #5 LED is on
  4. Press and release the "P" button once
  5. The #4 LED is blinking
  6. Press and release the "P" button once
  7. All LEDS are on. Factory lighting duration setting is 4 minutes and 25 seconds. By press ing the "-" button you can reduce the lighting duration in 25 second increments.
  8. To exit the system, press and hold the "P" button for 5 seconds.
  9. Cycle the operator to confirm desired lighting operation.
Please use EXTREME CAUTION when using a ladder.




How can I replace light bulbs on my garage door opener?


Carefully remove the light covers. Marantec M-Line and EOS operators are rated for 60 Watt incandescent light bulbs. You may substitute for florescent or LED bulbs. However, depending on the quality of these bulbs, the range of your remote controls or HomeLink system may be diminished. Please use EXTREME CAUTION when using a ladder.




How can I reset my Marantec garage door opener? (Available on EOS units only)


IMPORTANT: Before performing a system reset, make sure that you are in possession of the remote controls and that the garage door is in the closed position.

  1. Press and hold the "P" button for 12 seconds
  2. The #2 LED light is on (if #1" LED light is on instead, go to step 4)
  3. Press the "-" button 1 time. The #1 LED is now lit
  4. Press and release the "P" button once
  5. The #3 LED is blinking
  6. Press and release the "+" button until the #8 LED is blinking
  7. Press and release the "P" button once
  8. The #1 LED is blinking
  9. Press and release the "+" button once
  10. The #1 LED is on
  11. Press and release the "P" button once.
  12. All LEDs blink in unison. The system reset is complete. The #8 and #4 LEDs are on. Re-program the operator and remote control. IMPORTANT: Have the operator open nd close the garage door 2 times to finish the programming cycle.
Please use EXTREME CAUTION when using a ladder.




How can I increase the speed of my Marantec opener?


The operating speed of the M-Line and EOS garage door operator cannot be adjusted.




The opener has lost its travel limits. What will fix this? (Professional Installers Only)


The unit may need to be reprogrammed or it could be the positioning tab broke off the belt or chain. If the tab broke off, then you would experience limit problems. First look at the circle of lights for the #5 to flicker during travel-when the door is traveling both halfway up and halfway down you should see this #5 flicker if the tab is in place. If there is no flicker, check for it. Have the door in the closed position, facing the door on a ladder-feel along the belt/chain on the right side of the rail about 2-3 feet from the motor toward the door. The tab is a triangle shaped plastic/or metal piece, hot welded to the backside of the belt/or connected to the chain, so you cannot look for it, you must feel for it. If it is missing from the belt you may find a spot where it broke off. There is a replacement kit part number 96834 for belt drive, part number 98875 chain drive. If the tab and #5 are in order, replace logic board. Refer to the video below for futher information.




What is the solution when LEDs 1, 7 and 8 are blinking? (Professional Installers Only)


Make sure that the opener is plugged into a grounded outlet. If the problem persists, replace logic board and relay board (part numbers 97798 and 88573)




When replacing photo eyes, must I run new wiring?


When you replace photo eye sensors, we recommend that you use the soldered wires that come connected. The reason is, there may be crimped wire from a staple or a compromise with the wiring behind the drywall that is undetectable. Therefore, we recommend you replace the eyes AND wires at the same time.

If you choose to splice into the existing wires, please keep in mind the possible compromise.




How do I program my HomeLink compatible vehicle to work with my M-Line or EOS Series Garage Door Opener?


Important: Please use the Marantec 315MHz transmitter that has already been programmed to the Marantec power head for the following programming sequence and be sure you are using a new battery in the transmitter. Have the vehicle running or key turned to ON, and the car should be “out of the garage” but within range:

  1. For first time training, press and hold the two outer HomeLink® buttons, releasing only when the HomeLink indicator light begins to flash after 20 seconds. (Do not perform this step when training the additional HomeLink buttons.)
  2. Position the hand-held transmitter 1-3 inches away from the HomeLink surface (usually located on your visor, overhead console, or mirror), keeping the HomeLink indicator light in view.
  3. Using both hands, simultaneously press and hold both the desired HomeLink button and hand-held transmitter button that operates the door. DO NOT release until the HomeLink indicator light flashes slowly and then rapidly. When the indicator light flashes rapidly, both buttons may be released. (The rapid flashing indicates successful training.)
  4. Press and hold the trained HomeLink button and observe the indicator light.
  5. If the indicator light is solid/continuous, training is complete, and your device should activate when the HomeLink button is pressed and released.

Please note that you do not have to pair the vehicle to the operator in the garage after the programming sequence is complete.

Retain the original hand-held transmitter for use in other vehicles, as well as for future HomeLink programming. It is also suggested that upon the sale of the vehicle, the programmed HomeLink buttons be erased for security purposes. To erase the programmed buttons, perform the procedure shown in step number 1.

For additional information, please refer to your vehicle’s instruction manual or phone Homelink at 800-355-3515.

Some of the Ford and GM vehicles (for certain years) do not have Homelink, but instead a system called Lear Car2U. LearCar2U used to manufacture a conversion module that would allow programming however since they are now non-existent, you have the option of trying to search the internet for a used Lear conversion module compatible with Marantec Garage Door Opener or like most people, just use the Marantec remote in your vehicle. We have no other information on Car2U as Lear was the manufacturer that put Car2U in your vehicle.





Rail System

How can I disengage the door from the opener system?


To disengage the door from the operator, pull on the emergency release cord at a 45 degree angle AWAY from the door. You will hear a clicking sound and the door is disengaged. USE EXTREME CAUTION when moving the door manually.




How can I re-engage the door to the opener system?


To re-engage the door to the operator, pull on the emergency release cord at a 45 degree angle TOWARDS the door. Move the door manually up or down until you hear a clicking sound and the door no longer moves freely. The door is now re-engaged to the Marantec garage door operator. USE EXTREME CAUTION when moving the door manually.




How long does the opener rail have to be for my garage door?


The height of your garage door determines the length of the rail. For odd sizes, round up to the next full number.




What is the overall length of a combined rail/operator system?


The length of a rail/operator assembly depends on the following standard door sizes: Synergy 200 Collection 7' door = 10' 6 3/4" overall length 8' door = 11' 6 3/4" overall length 10' door = 13' 6 3/4" overall length Please note that the overall system length can be reduced by 5.5" by rotating the operator head 90 degrees. Synergy 300 Collection 7' door = 10' 6 3/4" overall length 8' door = 11' 6 3/4" overall length 10' door = 13' 6 3/4" overall length 12' door - 15' 6 3/4" overall length 14' door = 17' 6 3/4" overall length Please note that the overall system length can be reduced by 2.5" by rotating the operator head 90 degrees.




How much headroom does a Marantec rail system require?


All Marantec rail system can be mounted with as little as 1.25" headroom requirement




What type of rail system do I need for my garage door?


For standard doors up to 8' high, Marantec is recommending our standard belt drive rails. For heavy doors such as carriage house type doors and wind, loaded doors, Marantec is recommending our heavy duty belt rails. This recommendation is also valid for rails 10' in length and greater. All Marantec rail systemes are interchangable with all Marantec garage door operator models




Can the trolley of a rail system be replaced?


Yes but it requires a door professional to perform the work. Please contact your local garage door installer for service.




Are Marentec rails sytems compatible with vault release systems?


Yes. Marantec offers a vault release kit that is compatible with a variety of vault release systems. Please refer to the video for Installation information.





Residential Accessories

Which remote control, wireless keyless entry system or wireless wall station do I need for my Marantec garage door operator?


The most important aspect when ordering wireless accessories for your Marantec garage door operator is the operating frequency. For many years, the main radio frequency for Marantec systems has been 315MHz. Following are a few steps that will help you in determining the correct accessory for your garage door operator:

If you own a Synergy 260, 270, 280, 360, 370, 380, an M55 or a Solo operator, the operating frequency is 315MHz.

Your Marantec unit is a German design where the codes are digital inside the remote not in the power head. Other brands or universal remotes will not work with the Marantec system. You want to make sure you order the remote that goes with your unit. Our current frequency is 315MHz, but your unit may be older and might not be the current frequency. If you have a working remote, look on the back for the MHz imprint. All EOS and Synergy units use the 315MHz.

For other units, please refer to your original manual on the accessories page to find listings of remotes that go with your unit. If you do not have the original, you can check the modular receiver to find the frequency (MHz). You will need a ladder and a flashlight. This is on top of the motor and it has a light grey antenna wire coming out of it. It will list the MHz number on it. However, if it is not the 315MHz or if the antenna wire goes into a hole of the powerhead, then it is an older frequency and would need an external receiver. If you find the manufacture date on the power head of 2004 or newer, then it is the 315MHz frequency. Or please provide the serial number located on the side of the power head at the ceiling. It will usually be on a white sticker, it will say "Serial #", and typically 7-10 digits-no letters or it may be a bar code number. We would be happy to look it up for you and recommend the correct transmitter.




How do I program a remote control to a Marantec MLine garage door operator?


Facing the garage door operator control panel, you will see a circle of 8 LED lights to the left and 3 programming buttons to the right. The programming buttons are labeled "+", "-" and "P".

  1. Press and hold the "P" button for 3 seconds.
  2. Let go of the "P" button. The #2 LED light is blinking slowly.
  3. Press and release the "P" button 4 times. The #7 LED is blinking slowly.
  4. Choose a button on your remote control that you would like to program.
  5. Press and hold the button on the remote control until the #7LED begins to blink rapidly.
  6. Let go of the button on the remote control.
  7. Press and release the "P" button once.
The remote control programming cycle is complete. Press and release the button on the remote control to verify operation.




How do I program a remote control to a Marantec Synergy garage door operator?


Facing the garage door operator control panel, you will see an LCD display to the left and 3 programming buttons to the right. The programming buttons are labeled "+", "-" and "P".

  1. Press and hold the "P" button for 5 seconds.
  2. Let go of the "P" button.
  3. Press and release the "P" button 2 times. A signal image will appear, blinking slowly.
  4. Choose a button on your remote control that you would like to program.
  5. Press and hold the button on the remote control until the signal image stops blinking.
  6. Let go of the button on the remote control.
  7. Press and release the "P" button once.
  8. The LCD display on the operator shows the word "ON".
The remote control programming cycle is complete. Press and release the button on the remote control to verify operation.




How do I program additional remote controls to the same Marantec garage door operator?


It is important to note that only 1 remote control can be programmed to a Marantec garage door at any given time. To program additional remote controls, use the remote that has previously been programmed to the operator (master remote control)

  1. Take the master remote control and insert the programming fork into the ports on the side of the remote control. Either side is fine.
  2. Connect the master remote control to the additional transmitter by inserting the open end of the programming fork into the ports of the additional transmitter. Either side is fine. IMPORTANT: Remember which remote control is the master remote control.
  3. Press and hold the button on the master remote control.
  4. Press and hold the button on the additional remote control you would like to program until the red blinking light on the remote turns into a steady red light.
  5. Let go of both remote buttons and disconnect the remote controls from the programming fork.
The programming sequence is complete. Test both remote controls to verify operation. Repeat the programming sequence for any additional number of Marantec remote controls




How do I change the code of a Marantec remote control?


In the event of older remote controls, it is important to change the battery prior to resetting the code.

  1. Take the remote control you would like to change the code for and insert the programming fork into the ports on the side of the remote control. Either side is fine.
  2. Hold the other side of the programming fork to a metal opject (such as a screw driver).
  3. While holding the programming fork to a metal object, press and hold the button on the remote control that you would lke to change for 2 seconds.
  4. Remove the programming fork from the remote and verify that the remote is no longer activating the operator. If the remote still works, repeat the steps above.




Why are my Marantec remote controls not working?


SENARIO 1: Batteries are depleted. If your Marantec remote control is over a year old, we recommend that you change the battery (CR2032, 3 Volt). SCENARIO 2: Your Marantec garage door operator may be in Vacation Lock Mode. To determine if it is, look at the wall control station inside your garage. Is the big button on the wall control station blinking? If so, press and hold the button with the lock symbol for 3 seconds. The big button is showing a steady red light and your operator is out of Vacation Lock Mode. Your remote will now activate the garage door operator. SCENARIO 3: OUTSIDE Interference is blocking the signal of your Marantec remote control. Outside interferences can be caused by many factors: Old appliances in the garage, old radios, remote controlled toys, fiberoptic providers. Are you living close to a military installation? If so, please contact your garage door installer and ask for an alternative operating frequency for your Marantec system. Please note that outside interferences are not covered by your product warranty. SCENARIO 4: Last please check the modular receiver. This is on top of the motor and it has a light grey antenna wire coming out of it. Try to unsnap it and then snap it back in. It may have wiggled loose, got dirty and needs to have the contacts cleaned, or got hit by a power surge and that is why the transmitter is no longer operating the door. Once you do this you may need to go through the steps of programming the motor or possibly need to replace the modular receiver.

SCENARIO 5:
Reprogram the power head to the Marantec remote transmitter.




How do I program the HomeLink System in my car?


  1. Sit in your vehicle with the ignition on.
  2. To clear the HomeLink system: Press and hold the outer HomeLink buttons for app. 20 seconds until the HomeLink indicator light begins to flash.
  3. Let go of the HomeLink buttons.
  4. Select a HomeLink button you would like to program.
  5. Hold the Marantec remote control 1-3 inches away from the HomeLink surface
  6. Press and hold the Marantec remote control button and the desired HomeLink button simultaneously.
Let go of both buttons only when the HomeLink indicator light flashes rapidly. Programming is now complete Note: If you are close to your garage door during this process, the door will move. Take appropriate precautions.




Why can't I programm my Marantec M13-631 wireless keyless entry system?


NOTE: This system replaced the discontinued M3-631 keyless system. IMPORTANT: To program your keyless entry system, remove the device from the door jam.

  1. Press and hold the #3 button until the LED lights on the keypad light up.
  2. Hold the remote control VERY CLOSE to the numbers 5 & 6 on the wireless keyless unit (touching, but not depressing any of the number keys) and press and hold the button on the remote that operates the garage door.
  3. Release the button on the remote control when the two LED lights on the center of the keypad begin to blink.
  4. Immediately enter a 4 digit pin number you would like to use and press the enter key (arrow key).
  5. THE LED lights on the keypad will light up for app. 2 seconds and then go off. Programming is complete.




Why is my Marantec wall control station not working properly?


SCENARIO 1: Take the wall control station of the wall and inspect the wiring connection. Is the white wire connected to the screw terminal #3? Is the striped wire connected to terminal #4? If so, the wiring is correct. If not, ensure to connect the white wire to screw terminal #3 and the striped wire to screw terminal #4. SCENARIO 2: Look at the wiring terminal at the garage door operator. Is the white wire connected to terminal #3? Is the striped wire connected to terminal #4? Please check both wires individually and see if the wire insulation is stripped off far enough to provide good contact within the terminal block. SCENARIO 3: There may be a short in the wiring between the wall control station and the operator. Please see if you can determine any staples that may have damaged the connecting wires. If the wires are running behind sheet rock (pre-wire), run a separate set of wires directly from the wall station to the operator to determine if there is a short in the prewire.




Are Marantec accessories compatible with other garage door operator brands?


The short answer is no. Marantec is proud to provide exceptional security features as well as transmitting ranges other manufacturers can not provide. However, Marantec offers external receiver systems that can be installed on a variety of alternative operator brands. Please visit our website www.marantecamerica.com for more details.




How can I install a Marantec external receiver to my garage door operator?


When installing a Marantec external receiver on an alternative brand operator, first determine the wiring terminals for the wall control station. For Marantec garage door operators:

  1. Unplug the operator form the power outlet.
  2. Plug the external receiver into the power outlet.
  3. Using the wiring provided, insert the solid white wire into terminal #3 on the garage door operator. NOTE: Do not remove the wire that is already inserted in terminal #3. Simply add the external receiver wire to it. Insert the other end of the wire into any of the 2 ports on the external receiver.
  4. Insert the striped wire into terminal #4 on the garage door operator. Again, do not remove the wire that is already inserted in #4. Simply add the external receiver wire to it. Insert the other end of the striped wire into the remaining open port on the external receiver.
  5. Plug the garage door operator power cord into the external receiver.
  6. The remote control is already programmed to the external receiver. Press and release the button on the remote to verify desired operation.




Can I turn on the operator light using my Marantec Wireless Keyless Entry System?


Yes. Marantec's Wireless Keyless Entry System can be programmed to activate the lighting of the operator without having to open or close the garage door. Note: This feature is only available on Marantec Synergy operators.

  1. Press and hold the "P" button for 11 seconds. Then let go of the "P" button.
  2. On the LCD Display, you will see an arc of numbers. Numbers 1 and 2 will show a line above them.
  3. Press and release the "+" button until numbers 1-4 show a line above them.
  4. Press and release the "P" button once.
  5. Numbers 1 and 2 will show a line below them.
  6. Press and release the "+" button until numbers 1-8 show a line below them.
  7. Press and release the "P" button once.
  8. The signal icon begins to blink on the LED display.
  9. On the keypad, press and release the light bulb button once.
  10. Press and release the arrow button (enter button) once.
  11. On the operator, the signal icon turns on solid for a few seconds and then goes off.
  12. Press and hold the "P" button for 5 seconds to exit the programming sequence.
Press and release the light button on the keypad to verify desired operation. Note: When the operator light function is activated from the keypad, the light will stay on until the light button on the keypad is pressed again. Alternatively, turn off the light on the wall control station or activate the garage door operator.




Can I turn on the operator light using my Marantec Wireless Wall Control Station?


Yes. Marantec's Wireless Wall Control Station can be programmed to activate the lighting of the operator without having to open or close the garage door. Note: This feature is only available on Marantec Synergy operators.

  1. Press and hold the "P" button for 11 seconds. Then let go of the "P" button.
  2. On the LCD Display, you will see an arc of numbers. Numbers 1 and 2 will show a line above them.
  3. Press and release the "+" button until numbers 1-4 show a line above them.
  4. Press and release the "P" button once.
  5. Numbers 1 and 2 will show a line below them.
  6. Press and release the "+" button until numbers 1-8 show a line below them.
  7. Press and release the "P" button once.
  8. The signal icon begins to blink on the LED display.
  9. On the wireless wall station, press and release the button that is not already programmed to the operator.
  10. On the operator, the signal icon turns on solid for a few seconds and then goes off.
  11. Press and hold the "P" button for 5 seconds to exit the programming sequence.
Press and release the new button on the wall station to verify desired operation. Note: When the operator light function is activated from the wall control, the light will stay on until the light button on the wall control is pressed again. Alternatively, turn off the light by activating the garage door operator.




Can I program a button on my Marantec remote control to turn on the operator light?


Yes. Marantec's Remote Control can be programmed to activate the lighting of the operator without having to open or close the garage door. Note: This feature is only available on Marantec Synergy operators.

  1. Press and hold the "P" button for 11 seconds. Then let go of the "P" button.
  2. On the LCD Display, you will see an arc of numbers. Numbers 1 and 2 will show a line above them.
  3. Press and release the "+" button until numbers 1-4 show a line above them.
  4. Press and release the "P" button once.
  5. Numbers 1 and 2 will show a line below them.
  6. Press and release the "+" button until numbers 1-8 show a line below them.
  7. Press and release the "P" button once.
  8. The signal icon begins to blink on the LED display.
  9. On the remote control, press and release a button that is not already programmed to the operator.
  10. On the operator, the signal icon turns on solid for a few seconds and then goes off.
  11. Press and hold the "P" button for 5 seconds to exit the programming sequence.
Press and release the new button on the remote control to verify desired operation. Note: When the operator light function is activated from the remote, the light will stay on until the light button on the remote is pressed again. Alternatively, turn off the light by activating the garage door operator.




Are Marantec photo eyes compatible with other garage door operator brands?


No. While competitor brands may be able to power up Marantec photo eyes, software requirements are vastly different. Photo eyes are a safety device and should not be tampered with.




Are competitor photo eyes compatible with Marantec garage door operators?


No. While competitor brands may be able to power up Marantec photo eyes, software requirements are vastly different. Photo eyes are a safety device and should not be tampered with.




How do I program my Wireless Keyless Entry System (WKES)


Please refer to the written instructions (PDF) or to the video below: You must have already programmed your remote to the garage door opener prior to programming the WKES with that same remote. 1) Press and hold the #3 buton on the WKES until the LED lights on the keypad beging to blink. 2) Press and hold the button on the remote that operates the garage door while holding the end of the remote control VERY CLOSE to the numbers 5 & 6 and 7 & 8, moving slowly between them (touch, but do not depress any of the number keys). DO NOT have your finger or visor clip between the remote and keypad as it may cause interferrence. 3) Release the button on the remote control when the two LED lights on the center of the keypad begin to blink. 4) Immediately enter a 4-digit pin number you would like to use and press the enter key (arrow key). The LED lights on the keypad will light up for approximately two seconds and then go off. Programming is complete. NOTE: More than one code can be used on the WKES at one time. To delete a code, you must delete all codes at one time. To reset (delete) all previous codes in the WKES: 1) Remove the batteries from the back of the WKES. 2) While holding the ENTER key down (arrow key), install the batteries back into the WKES. 3) Let go of the ENTER key. Reprogramming is complete and the WKES is now redy to accept a new code.




Are battery backup systems available for the Synergy 300 Series?


Yes. Marantec offers battery backup systems (BBU) for all Synergy operator models. BBUs are not available for Marantec's Mline and Qline operator systems. Please refer to the video for additional information.




How do I install a Battery Backup System in a Synergy 300 Series Opener


Please follow the instructions in the video below.




Are battery backup systems available for the Synergy 200 Series?


Yes. Marantec offers battery backup systems (BBU) for all Synergy operator models. BBUs are not available for Marantec's Mline and Qline operator systems. Please refer to the video for additional information.




How do I install a Battery Backup System in a Synergy 200 Series Opener


Please follow the instructions in the video below.





 
 
 

Marantec America Corporation

5705 Centerpoint Court, Gurnee, IL 60031

Toll Free: 1-888-622-2489

Phone: 1-847-478-1500

Copyright © 2008-2020 Marantec America Corporation